FAQ

Yes, we do accept certain types of insurance depending on the services required.
We work with long-term care insurance providers and can assist in verifying your coverage. While traditional health insurance (like private health plans or Medicare) often doesn’t cover non-medical home services, some policies—especially long-term care insurance—may reimburse or directly cover our care services.

Yes, all of our technicians and service providers are fully licensed and insured. We take the safety and well-being of your residents very seriously, which is why our team undergoes thorough background checks, professional training, and certification in their respective fields.

Our licenses ensure that our staff adheres to industry standards and local regulations, and our insurance covers any potential liabilities, so you can have peace of mind knowing that we are fully equipped to handle all aspects of care facility service safely and responsibly.

If you need specific information about the types of insurance or licenses our staff holds, we’d be happy to provide that upon request.

We offer free estimates, you can contact us at our phone number at 419-740-0519 or by email at Allsetsolutionsoh@gmail.com

You can also easily reach out to us through our contact's page.

 We are not an emergency response service. Our facility services are scheduled in advance to ensure quality and consistency. For any urgent situations, we will try our best to accommodate.

We offer flat-rate pricing.

Yes, absolutely! You can book our services online through our easy-to-use booking platform on our website. Whether you need regular maintenance, you can schedule everything with just a few clicks.

We also offer the option to customize your service requests based on your facility’s specific needs, and you’ll receive a confirmation once your appointment is scheduled. Plus, if you ever need to make changes or reschedule, you can do that online too!

If you prefer, you can always reach out to us directly through our contacts page.

Our cancellation policy is straightforward and designed to be as flexible as possible to accommodate your facility's needs.

Cancellation Policy:

• Standard Cancellations: If you need to cancel or reschedule a service, please notify us at least 24 hours in advance.
  
  

For emergency situations or exceptional cases, we’re always open to discussing flexible arrangements. Just let us know as soon as possible, and we’ll work with you to find the best solution.

Yes, we offer warranties and guarantees on the services we provide to ensure your complete satisfaction and peace of mind.

Our Guarantee:

Service Satisfaction Guarantee:

 If you’re not fully satisfied with the quality of the service provided, we’ll do everything we can to address the issue at no additional cost.

We want to ensure the best possible care for your residents, so if anything goes wrong, we’ll stand by our work and take the necessary steps to make it right.

Would you like more details on how these guarantees apply to specific services?

Yes, we offer several discounts and promotions to help care facilities save on services while ensuring that your residents receive top-quality care. Here are some of the options:

1. Ongoing Service Discounts:

• Bulk Service Discount: If you book multiple services over a longer period, we offer discounts for bundled services.
  
  

• Long-Term Contracts: Facilities that sign up for regular, scheduled services (e.g., monthly or quarterly) are eligible for reduced rates.
  
  

2. Referral Program:

• We value our loyal clients and encourage you to refer other care facilities to us. If someone you refer books a service, we offer you a $50 credit toward your next service.
  
  

3. Long-Term Care Facility Discounts:

• We offer special pricing for long-term care facilities to help keep costs manageable while still providing high-quality service.
  
  

Feel free to ask about any current promotions or discounts when you schedule a service. We’re always happy to help tailor a solution that fits your facility's needs and budget!

Would you like more details on how to access any of these discounts?

Preparing for a service appointment is simple! Here are a few steps to ensure everything goes smoothly for you and your residents:

1. Confirm the Appointment:

• Review your appointment details in the confirmation email or reminder we sent. If any changes need to be made (like rescheduling), please let us know 24 hours in advance.
  
  

• Have a designated contact person available at the facility to communicate with our team during the service.
  
  

2. Access and Safety:

• Ensure access to the required areas: If we’re providing maintenance, please ensure our team can easily access the areas we’ll be working in (resident rooms, common areas, or specific equipment).
  
  

• Secure the premises: If you’re expecting any specialized services (e.g., medical equipment installations), please make sure the area is safe for our team to work in, free of any obstacles.
  
  

3. Prepare the Resident(s) (if applicable):

• For personal care or healthcare services, please inform the resident (and their family, if needed) about the scheduled appointment, so they are prepared for the service.
  
  
  

4. Communication and Special Instructions:

• If there are any special instructions or specific needs (e.g., areas to avoid, time constraints, or equipment requirements), please provide us with that information beforehand so we can tailor the service to your exact needs.

5. Parking & Entry:

• Ensure there’s adequate parking available for our team, especially if the service involves larger equipment or multiple team members.
  
  

• If there are security protocols or check-in procedures, let us know in advance so we can plan accordingly.
  
  

6. Safety Measures:

• If you have specific COVID-19 or infection control protocols in place (masking, sanitization, social distancing, etc.), please inform us, and we’ll follow your guidelines to ensure the safety of both residents and staff.
  
  

If you have any other concerns or need assistance with preparation, feel free to reach out, and we’ll guide you through the process!

Anything else you'd like to know before the appointment?

Yes, absolutely! We highly recommend setting up a regular maintenance and service schedule to ensure your facility runs smoothly and your residents’ needs are consistently met. Here’s how we can help:

1. Routine Maintenance Packages:

• We offer customizable packages based on your facility’s specific needs. These can include regular visits for:
  
  

  • HVAC maintenance (seasonal inspections, air filter replacements, etc.)
    
    

  • Plumbing and electrical inspections (preventive checks to avoid emergencies)
    
    

  • Safety checks (Assess bathrooms, entryways, hallways, stairways, and ramps)
    
    

2. Flexible Scheduling:

• We can set up a weekly, monthly, or quarterly schedule based on what works best for your facility. Whether you need ongoing support or seasonal services, we’ll create a plan that fits your timeline and budget.
  
  

3. Discounts for Regular Services:

• As part of a long-term maintenance plan, you’ll enjoy discounted rates for scheduled services compared to one-time visits. This can help you save money while keeping your facility in top shape.
  
  

Would you like to discuss what a customized schedule might look like for your facility, or do you have specific services in mind that you'd like to add to your regular schedule?

Yes, our services are fully compliant with all relevant industry regulations, ensuring that we meet or exceed the standards set for care facilities, health, and safety. Here’s how we make sure we stay in compliance:

1. Health & Safety Compliance:

• We adhere to local, state, and federal health and safety regulations regarding cleaning, sanitation, and infection control.
  
  

• Our cleaning and disinfecting protocols are designed to meet the highest standards for infection prevention, especially in healthcare environments, and we follow guidelines such as CDC recommendations for care facilities.
  
  

• Our technicians are trained in proper safety practices, ensuring they follow OSHA (Occupational Safety and Health Administration) guidelines for workplace safety, including the use of PPE (personal protective equipment) and safe handling of hazardous materials.
  
  

2. Healthcare Standards:

• For medical-related services, we follow all HIPAA guidelines to protect residents' privacy and confidential medical information.
  
  

• Our staff is trained and certified in basic life support (BLS), CPR, and other emergency protocols, ensuring they are ready to respond to medical issues as needed.
  
  

3. Environmental Regulations:

• For maintenance services (e.g., plumbing, electrical, HVAC), we ensure compliance with local building codes and environmental regulations to guarantee the safety and functionality of all systems.
  
  

• We also follow environmental guidelines for disposal of waste and use of cleaning chemicals, ensuring they’re safe for both residents and the environment.
  
  

4. Equipment & Care Regulations:

• When it comes to installing or maintaining medical equipment, we follow manufacturer specifications and FDA regulations for safety and quality.
  
  

• Our service standards also align with state-specific regulations for care facilities, such as those related to resident care, accessibility, and facility safety.
  
  

5. Licensing and Certifications:

• All of our service providers are licensed and certified as required by local and state laws for their specific fields of work.
  
  

• We maintain up-to-date certifications in areas such as elder care, first aid, fire safety, and building code compliance.
  
  

If you'd like to know more about specific regulations we comply with, or if you need documentation for your records, we're happy to provide detailed information! Does that address your concerns, or would you like further clarification on any particular area?

We provide a wide range of services specifically tailored to meet the unique needs of care facilities. Here’s a breakdown of the key services we offer:

1. Facility Maintenance & Repairs

• Routine Maintenance: Regular inspections and repairs of plumbing, and appliances to ensure everything is functioning properly.

2. Safety & Accessibility Upgrades

• Installations and Modifications: Installing safety equipment like grab bars, ramps, and non-slip flooring, or modifying resident rooms to improve accessibility.

3. Technology Support

• Smart Home Solutions: Installing technology to enhance resident safety, such as smart home devices (motion detectors, fall alarms, emergency response systems).
  
  

We can tailor any of these services to your facility’s specific needs, whether it’s a one-time service or an ongoing plan. Would you like to set up a consultation or explore a specific service in more detail?

You’ll need to schedule an appointment with us in advance so we can best accommodate your needs. You can either reach us by our phone number at 419-740-0519 or by email at Allsetsolutionsoh@gmail.com

Yes, absolutely! The safety and well-being of your residents is our top priority, which is why all our staff members undergo thorough background checks and vetting procedures before being hired. Here's how we ensure that every team member is qualified and trustworthy:

1. Comprehensive Background Checks:

• Criminal Background Check: All staff members undergo a detailed criminal background screening to ensure they have a clean record, particularly in relation to any offenses that could affect their ability to work in a care environment.
  
  

• Sexual Offender Registry Check: We also conduct checks to ensure no staff member has been listed on any sexual offender registry, in line with industry standards for care facilities.
  
  

• Driving Record Check (if applicable): For staff members who will be providing transportation services, we also check their driving history to ensure they are safe and reliable drivers.
  
  

2. Employment History Verification:

• We verify previous employment records to confirm that candidates have relevant experience in the caregiving or medical support field.
  
  

• References from past employers and coworkers are checked to ensure the candidate has a history of professionalism and reliability.
  
  
  

3. Drug Testing:

• We conduct drug screenings to ensure that all employees are drug-free and fit for duty, particularly for roles that involve direct patient care or handling medical equipment.
  
  

4. Continuous Monitoring:

• Staff performance and behavior are regularly monitored, and we maintain an open line of communication with facility management to address any concerns that may arise.
  
  

• We also conduct ongoing checks as needed to ensure that all employees remain in compliance with safety and security standards.
  
  

5. Ongoing Training:

• Staff members undergo regular training to keep up-to-date with best practices, new caregiving techniques, and safety protocols. This includes in-service training on resident care, infection control, emergency procedures, and the use of medical equipment.
  
  

We are committed to only providing staff who are not only skilled and compassionate but also trustworthy and reliable. You can be confident that all of our team members have been fully vetted and are dedicated to providing the best possible care for your residents.

Would you like to know more about the vetting process or any specific qualifications our team holds?